AI
AmaniBot AI Assistant
A case study for Amani Support
- Client
- Amani Support
- Industry
- Customer Support
- Timeline
- 4 weeks
- Category
- AI
Technology stack
PythonOpenAI APIReact widget
The challenge
A support team was drowning in repetitive questions, with first responses taking hours during peak periods and on weekends.
The solution
We built an AI-powered assistant trained on their knowledge base and FAQs, embedded as a chat widget. It answers routine questions instantly and hands complex cases to human agents with full context.
The results
Hours -> seconds
First-response time
65%
Tickets auto-resolved
-40%
Agent workload
“Working with a Kenya-based team that thinks globally was exactly what our business needed.”
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